I can see my student's name in my group list, but they don't have access to the platform. What can I do ?

If a student's name appears in your class list when you access your MANAGE CLASSES menu, it means his profile was activated. 

If, however, that student is unable to access his account, we suggest changing his password to a completely new one and provide him with that new information.

Make sure that the new password is different than the original one that was set up on the profile.

Using this procedure will also allow you to modify your student's personal information including the first name, last name and the option to add, remove or modify the email address in their profile.

To start the process, select the appropriate class from the MANAGE CLASSES menu.

In your list, find the student in which the modification needs to be done. Click on the icon  at the right of the student lane. 

This action will bring up a pop-up menu from which you can select the "Change password" option.

Then enter the new password for this student - don't forget to choose a different password from the one previously assigned to him/her - , confirm by entering the new password again, then validate by clicking on the "Change password" button.

You will be able to forward the new information to your student :

1. First name and last name as appearing in your class list
   
2. The password newly created

Once the change has been completed, students should be able to log in to their account by entering their full name and password, or by using their Google or Microsoft login directly.

It is a good habit to test the log in access of your student once a password has been modified. For a quick validation, make sure to disconnect from your profile (log off button). At that point, you will be able to log in to your student profile with his username and the v password newly created.

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